Refund Policy

Last updated: October 2026

1. General Policy

At IPTVpakket we want you to be happy with the service. Because our products are digital goods delivered instantly over the internet, refunds after the activation details have been sent are limited to the situations listed below.

2. Eligibility for a Refund

We will issue a full refund within 7 days of your purchase if:

• we cannot resolve a technical problem that stops you using the service;
• the service is completely down for more than 48 hours;
• you were charged twice for the same subscription in error.

3. Non-Refundable Situations

We cannot issue a refund in these cases:

• Your internet connection: if it is too slow or unstable for HD or 4K. We recommend at least 30 Mbps.
• Your device: if you cannot complete the setup although our support team sent you the correct details.
• Change of mind: if you decide after activation that you no longer want the subscription.
• Channel line-up: if a particular channel is missing. Ask for a trial or request the current list before you buy.

4. How to Request a Refund

Email sales@iptvpakket.net or use the contact form. Include your order number and a short description of the problem. We review every request within 24 hours.

5. Processing Time

If your request is approved, the money is returned to the payment method you used within 5 to 10 business days. Exactly how long depends on your bank.