Contact

Questions about an order, the setup or a channel? We are available 24 hours a day, 7 days a week, in English, Dutch and German.

Fastest: WhatsApp

A message on WhatsApp is the quickest way to reach us.

Message us on WhatsApp

Email and address

  • Email: [email protected]
  • Address: IPTVpakket LLC, Twee Koningskinderenstraat 12, 1055 DJ Amsterdam, the Netherlands

What to include

So we can help you right away:

  • your order number, or the email address you ordered with;
  • the device and the app you use;
  • what you see, ideally with a screenshot or the error message;
  • since when the problem exists.

Requesting a refund

Email us your order number and a short description of the problem. We review every request within 24 hours. When you get your money back is described in the refund policy.

Want to check first?